Secure support form
Use the secure form below. Your request receives a reference number and stays queued even if email notifications are temporarily unavailable.
You can also write to admin@aurelialabs.io. Developer: Aurelia Labs LLC.
Common questions
Which parts of the chart does the app show?
The chart screen shows the positions, houses, and aspects that AstroGuide calculates from your birth data. If something you expect is missing, tell us which part matters most to you.
I don't know my birth time. What now?
Choose "I don't know" for the birth time. Without a birth time, the Ascendant and houses are not calculated, and the chart says so rather than guessing. If you have an approximate time, choose "Approximate": houses and angles are then shown as a rough guide.
How do I keep a copy of my journal?
Journal entries are stored only on your device. Open the Journal screen and use the export action to save them as text or JSON before you clear the journal or delete the app.
Cancel my subscription
Subscriptions are managed by Apple. On iPhone, go to Settings → your name → Subscriptions → AstroGuide Premium → Cancel, or open apps.apple.com/account/subscriptions. Cancelling stops renewal; Premium stays active until the end of the period you have already paid for. Deleting your AstroGuide account does not cancel the subscription.
I want a refund
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
I reinstalled the app and Premium is missing
Open the Premium screen or Settings and tap "Restore purchases". Your chart is restored from our servers when you sign in with Apple; without signing in, the app works anonymously.
How do I delete my account?
Go to Settings → Delete account in the app. See Account deletion for the full details, including what remains and the form for accounts linked to Sign in with Apple.
If you're stuck and the app feels frustrating — please write. We'd rather know.